Privacy Policy
Winston Global (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, or use our education and student support services.
1. Information We Collect
Depending on how you interact with us, we may collect personal information including:
- Your name, date of birth and contact details;
- Your education history, qualifications, academic results and English language test results;
- Copies of documents such as academic certificates, transcripts and application materials;
- Information about your preferred universities, schools, courses or education plans;
- Parent or guardian information, where relevant;
- Payment and transaction information;
- Communications with us, including enquiries submitted through our website, email, telephone, WeChat or other communication platforms;
- Technical information relating to your use of our website, such as IP address, browser information and cookies.
Where necessary for providing our services, we may also process information relating to individual circumstances that are relevant to an education application or student support service.
2. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and provide consultations;
- Assess your education and study-abroad requirements;
- Provide university, school, course and education-related advice;
- Assist with applications to universities, schools and other education providers;
- Communicate with universities, schools and other organisations on your behalf;
- Manage our relationship with you and provide customer support;
- Process payments and maintain business records;
- Improve our website and services;
- Comply with applicable legal and regulatory obligations;
- Send you information about our services or relevant updates where you have agreed to receive them or where otherwise permitted by law.
We process personal information only where we have a lawful basis to do so, including where it is necessary to provide services you have requested, comply with a legal obligation, pursue our legitimate business interests, or where you have provided consent.
3. Sharing Your Information
Where necessary to provide our services, we may share your personal information with organisations such as:
- Universities, schools, colleges and other education providers;
- Application platforms and education service providers;
- Professional advisers and authorised service providers;
- Payment, IT, website, cloud storage and communication service providers;
- Regulatory or public authorities where disclosure is required by law.
We will not sell your personal information to third parties.
4. International Transfers
As an international education business, we may sometimes need to transfer personal information outside the United Kingdom, for example when communicating with overseas education institutions or using international service providers.
Where required, we will take appropriate steps to ensure that personal information is protected in accordance with applicable UK data protection laws.
5. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting legal, accounting or regulatory requirements.
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
6. Your Rights
Under UK data protection law, you may have the right to:
- Request access to the personal information we hold about you;
- Ask us to correct inaccurate or incomplete information;
- Ask us to delete your personal information in certain circumstances;
- Request restriction of the way we use your information;
- Object to certain uses of your personal information;
- Request transfer of your information in certain circumstances;
- Withdraw your consent where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO) if you are concerned about how your personal information has been handled.
7. Children and Young People
Some of our education services may be provided to students under the age of 18.
Where appropriate, we may communicate with and collect information from a parent, guardian or authorised representative. We take additional care when processing personal information relating to children and young people.
8. Cookies
Our website may use cookies and similar technologies to operate the website, understand how visitors use it and improve our services.
Where required by law, we will ask for your consent before using non-essential cookies. Further information may be provided in our Cookie Policy or cookie preferences tool.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business operations or legal requirements.
The latest version will be published on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Winston Global
Email:info@winstonglobal.co.uk